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Yvonne Mhlanga, Clinical Nurse Specialist and Rising Star



Yvonne Mhlanga, Clinical Nurse Specialist, led a team from the Psychological Medicine Service and the Emergency Department at Royal Berkshire Hospital to find a solution to the problem of frequent A&E attenders.  


Currently, all patients are assessed to identify their needs. A bespoke care plan is drawn up, and patients are sign-posted to the right services.  To tackle the frequent attendance problem, once a quarter, the team reviewed the top 20 frequent attenders, looking at the reasons people come to A&E and what else can be done to tackle this.


By being focused and rigorous in their approach, the team have contributed to an impressive 50% reduction in frequent attendance to A&E, helping improve the standard of care for patients. The drive and commitment of Yvonne and her team has resulted in buy-in from all services, ensuring this group of vulnerable, and often hard to reach, patients get the care they need.


Yvonne said, “I am truly overjoyed, grateful and pleased that our efforts are making a difference to patients, carers and staff. Many thanks to my colleagues in PMS, RBH A&E and the multi-agency group. And last, but by no means least, the person who nominated me for this amazing award!”


Yvonne is a committee member of the Berkshire Healthcare BAME network. She strives towards improving the lives of BAME staff by encouraging them to focus on their career development, signpost them to coaching and mentoring and create a supportive work environment for better patient outcomes and their own happiness.





The BAME steering committee is proud to nominate Yvonne Mhlanga for Rising Star innovation.

edited on Apr 26, 2018 by stef abrar
stef abrar

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Tendai Mhlanga May 1, 2018

Well done for your innovation. I would like to vote for Yvonne M for her innovation that has transformed people who are mentally challenged to cope with their lives.


Bertha Madume May 1, 2018

Wishing you a heartfelt congratulation for putting up such an extraordinary performance. Your hard work and determination have made your dreams materialize. Congratulations on such a commendable achievement. May this success you have achieved today just be the beginning of more magnificent achievements in your life. Congratulations!!


Melusi Mhlanga- Mazabane May 1, 2018

Well done.


Tha Fue May 1, 2018

Well done Yvonne


Miranda Eyles May 1, 2018

Well done so so proud of you!!


Mai Chams May 1, 2018

Wow , congratulations Yvonne, this is awesome. I am super proud of you. You are hard working and you deserve it. Well done


Gilly Algor May 1, 2018

I'm so proud of you, well done x


yvette mhlanga May 1, 2018

Well done such an awesome achievement. It's amazing what good you can achieve by working hard at something.


Lyndie Gwatunga May 1, 2018

Congratulations on your nomination friend. You are a perfect example of hard work, determination and perseverance. Keep on working hard and achieving. All the best


glenda mupfumira May 2, 2018

Well done keep on shining


Pat Mtisi May 2, 2018

Well done Yvonne! This is an inspiration to many


Charmaine Langton May 2, 2018

Well done Yvonne. Super proud of you.


Lyndie Gwatunga May 2, 2018

Woop woop


Zee Toggy May 2, 2018

Congratulations on your nomination Yvonne,wish you all the best!


Nyasha Gazi May 2, 2018

Well done Vonnie! You did an amazing project that will definitely improve the provision of health for many people! Looking forward to it being rolled out to more areas!


eve kudzi hamadziripi May 2, 2018

Wall, well done. Proud of you.x


Jackie Glenister May 3, 2018

Well done Yvonne so well deserved


Nnenna Ezeoke May 4, 2018

Well done and congrats on your achievement. You are an inspiration and a motivator. Keep shining and rising dear.


Charlotte Chakadya May 5, 2018

Congrats. Well done Yvonne. I am proud of you.


Nolan Victory May 11, 2018

Yvonne is a tireless campaigner for innovation and improvement. With such dedication and commitment I happy to cast my vote for Yvonne.


Andrew Nyamapfene May 11, 2018

So pleasing to see your commitment and devotion getting the recognition!Wish you all the very best!


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